Privacy Policy

At NOOR VAYA (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

By using our website, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect certain information necessary to provide our products and services.

This may include:

• Your name
• Email address
• Billing and shipping address
• Phone number
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting our customer service
• Information you provide when subscribing to our newsletter or promotional communications

We may also automatically collect certain information when you browse our website, such as your IP address, browser type, device information, pages visited, and interactions with our website.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill your orders
• Process payments and transactions
• Ship your purchases
• Send order confirmations and shipping updates
• Provide customer support
• Respond to your questions or requests
• Improve our website, products, and customer experience
• Prevent fraud and protect the security of our website
• Send promotional emails or offers when you have chosen to receive them
• Comply with applicable legal and regulatory requirements

We only use your personal information for legitimate business purposes and to provide you with the services you request.

3. PAYMENT INFORMATION

Payments made through our website may be processed by third-party payment providers.

We do not directly store your complete credit or debit card details on our servers. Payment information is handled by the applicable payment provider according to its own privacy policy and security practices.

4. SHOPIFY AND THIRD-PARTY SERVICES

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.

We may also use third-party services such as payment processors, shipping providers, analytics providers, email marketing services, and advertising platforms to operate and improve our store.

These third parties may process certain personal information only as necessary to provide their services and may have their own privacy policies.

5. COOKIES

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve our services and marketing.

Cookies may help us:

• Keep items in your shopping cart
• Remember your preferences
• Understand website traffic and usage
• Improve website performance
• Measure marketing and advertising effectiveness

You can adjust your browser settings to refuse or delete cookies. However, some features of our website may not function properly if cookies are disabled.

6. MARKETING COMMUNICATIONS

If you choose to subscribe to our newsletter or promotional communications, we may send you information about NOOR VAYA products, new collections, promotions, and special offers.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link included in our emails.

Even if you opt out of marketing communications, we may still contact you regarding your orders, payments, shipping, returns, or other necessary service-related matters.

7. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

• Payment processing
• Order fulfillment and shipping
• Website hosting and technology
• Customer support
• Analytics
• Marketing and advertising
• Fraud prevention and security

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, or business.

8. DATA SECURITY

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it where appropriate.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where processing is based on consent
• Opt out of marketing communications
• Request information about how your personal information is used

To exercise any applicable privacy rights, please contact us using the information below.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We recommend reviewing the privacy policies of any third-party website you visit.

12. CHILDREN'S PRIVACY

Our website is not intended for children who are not legally permitted to make purchases or use online services without parental or guardian consent.

We do not knowingly collect personal information from children for the purpose of providing our services.

13. INTERNATIONAL DATA TRANSFERS

Because we use third-party service providers, including Shopify and payment providers, your information may be processed or stored in countries outside your country of residence.

Where applicable, we rely on appropriate safeguards and contractual arrangements for such transfers.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

15. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

NOOR VAYA
Email: support@noorvayaco.com
Website: www.noorvayaco.com